Legal notice

Terms of Service & Store Policy Framework

1. General & Online Store Terms

  • By accessing or purchasing from All Things Tech SA, you confirm that you are at least 18 years old or operating under parental supervision.

  • We reserve the right to refuse service, modify pricing, or cancel orders in cases of stock unavailability or pricing errors.

2. Pricing & Payments

  • All prices are quoted in South African Rand (ZAR) and are inclusive of standard taxes where applicable.

  • Payment must be processed via our secure online gateways (e.g., PayFast, Yoco, EFT) before any order is dispatched or repair work commences.

  • Electronic transfer orders are only dispatched once funds clear in our bank account.

3. Shipping & Delivery Policy

  • Delivery Areas: Courier delivery is offered across South Africa (main centers and regional areas).

  • Fulfillment Time: In-stock items are dispatched within 1–3 business days. Courier delivery typically takes 2–5 business days depending on location.

  • Risk & Risk Transfer: Risk in the goods transfers to the customer upon courier delivery to the specified address.

4. Returns, Exchanges & Refunds (CPA Compliance)

  • Cooling-Off Period: Unopened, unused items in their original packaging may be returned within 7 days of delivery for a refund or store credit (less return shipping fees).

  • Defective Products: Products carrying a manufacturing defect within 6 months of purchase qualify for a repair, replacement, or refund under the Consumer Protection Act.

  • Exclusions: Custom-ordered hardware, consumable items, or items damaged due to user negligence, power surges, or unauthorized repair attempts are excluded from standard returns.

5. Hardware Repair & Service Terms

  • Assessment: Device diagnostics and repair assessments require customer approval before technical work begins.

  • Data Responsibility: Customers are responsible for backing up personal data prior to booking in a device for maintenance or repair. All Things Tech SA is not liable for data loss during service.

  • Unclaimed Goods: Devices left unclaimed for more than 90 days after service completion notice may be sold to recover repair costs.

6. Privacy Policy (POPIA)

  • We respect your personal data and process it strictly in accordance with POPIA.

  • Personal details collected (name, contact number, delivery address) are exclusively used to process orders, manage repairs, and maintain service communications.

  • We do not sell or share customer personal information with unauthorized third parties.